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Location: Nottingham, Nottinghamshire UK
Salary/Rate: Negotiable
Benefits: --
Type: permanent
Key Experience
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Key Skill 2: ITIL, Digital, IT
Key Skill 3: manager, sales, Management
Key Skill 4: Consultant, design, Cloud
Other experience: Data, Business, Testing, delivery, Office, Service Delivery, LAN, Application, Consultancy, Degree, Customer, lead, Solutions, Senior, WAN, Architecture, Transformation, Service Delivery Manager, Team, Process, Services, Modelling, Enterprise, Travel, http, AD, commercial, requirements, Technology, operations, client, Compliance, Consulting, manage, Transition, new business, Service Management, ITIL v3, Digital Transformation, help, environment, PRE-SALES, Frameworks, negotiation, Service Architects, Service Design, Core, Pre, Governance, ISO, bids, ITSM, operation, IT services, Processes, growth, experience, Innovation, Operations Manager
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Becoming a Service Architect with Capita Technology Solutions:

Due to demand and significant growth, Capita Technology Solutions now require a Service Architect to join our Professional Services Team. Ideally, we are looking for current Service Architects with previous experience of designing IT Service Management services to enable transition of IT Service Management services to live operational support for both internal and external clients.

You will provide consultancy support for new Sales opportunities and are a key member of the Solutions & Pre-Sales team, to help define the service management services proposed to meet a client's requirements and their associated costs. Service Architects work closely with bid managers and Solutions Architects in the preparation of bid responses, including cost models and business cases.

We are looking for subject matter experts in IT Service Management to provide advice and guidance on all aspects of IT Service Management on an ad hoc basis to teams across IT Services, Capita Group Businesses, Capita Group clients and potential Capita clients.

These positions will be located out of the nearest Capita ITS UK office, with some travel to customer and other sites in the UK required from time to time. We also operate a flexible working environment.

What you will do:

  • Champion service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and aligned with ISO2000, for which you are a subject matter expert
  • Supporting the negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
  • Produce and Manage Service Descriptions on behalf of teams across IT Services & participate in cost modelling and new business governance
  • Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements, service architecture and service operation, for Pre-Sales Opportunities/Bids
  • Document IT Service Management solutions in a Service Design by translating customer requirements and/or contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
  • Produce Service Models to support Operational teams in the delivery of IT services

About you:

  • Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
  • Experience in selecting and applying service management principles, policies and techniques in client operational environments
  • Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
  • Displays a high degree of knowledge relating to service management and ITSM toolsets
  • Experience of working at a senior Operations management level
  • Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
  • Able to perform peer reviews, audits, standards compliance checks and due diligence as required
  • Demonstrable consultancy skills
  • Experience as a service architect/consultant with excellent design experience

Desired Experience/Skills:

  • ITIL Manager or ITIL V3 Expert and ISO/IEC 20000 consultant qualifications are desirable
  • Experience in operating as a Service Delivery Manager or Operations Manager

About Capita Technology Solutions

Capita Technology Solutions provide end-to-end enterprise IT services and solutions focused around digital transformation and innovation; core platforms, cloud, hosted and on-premise and services; LAN and WAN connectivity solutions; and professional services - advising and running IT solutions for our customers, testing, data consulting and cybersecurity.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Service Architect Jobs Nottingham
Capita jobs
Recruiter: Capita
Added: 06-03-2020
Source: Agency
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